Tell her to stop the acid reflux medicine... the side effects for a child are highly dangerous... Acid reflux is not a disease number one. It is simply the child is not producing enough acid to accomadate the digestion process. this is normal even though the child will cry all the time. The parents should try alternatives like catnip etc.
here is an email from a mother who used catnip:
I just used the catnip tea on my 2 month old and it worked wonders after 3 long days and nights of colic. It worked almost instantaneous and calmed her right down, she has been dealing with such a upset tummy and Im glad Ive found something that has finally helped..i would much rather use something natural for her colic then to go through all different meds...her Dr. thought that she could have reflex, and wanted to put her on Prevecid, but I disagree. Now after trying the catnip tea I sure its colic. I would recommend this to any mother who wants to make her baby feel better..but only in moderation!
This is what they used when there was no such things as pharmacuetical drugs back in the olden days! Hope this helps